Coronavirus (2019-nCoV)

Everywhere in the world the Coronavirus (COVID-19) has created an unprecedented situation. We continue to take all necessary measures to help protect our employees, customers, partners and the people around us. Our thoughts are with those who are impacted.

Our global response has been a strong commitment to help contain the spread of the virus. Since early January, we implemented many preventive and protective measures to safeguard our employees and customers, while adhering to local regulations.

We have established global and regional teams to monitor and assess the situation daily and deploy plans to minimize the impact on the business and service to our customers. These teams have been on top of the situation since the start, involving all aspects of the supply chain, including manufacturing, logistics and transportation.

The health, safety and wellbeing of our employees, customers, partners and the people around us, is and remain our number one priority.

Frequently Asked Questions

What preparations have been put in place to mitigate impact in the supply chain?: We have established global and regional teams to monitor on a daily basis, assess and deploy measures and plans to minimize the impact on our business and service to our customers. We are in contact with our suppliers in affected countries and will source from alternative suppliers, where possible.
Could there be any impact on the lead times for delivery to Signify’s customers?: Our highest priority is to minimize impact in the delivery and service to our customers. Due to the spread of the coronavirus and its effects, we cannot guarantee that we will be able to respect the stated time for delivery of products and/or services. Most probably there may be consequences for the time of delivery, but at this point we cannot reasonably foresee or assess to which extent. In case the delivery of products and/or the fulfilment of services gets impacted, leading to suspension or delay, our Sales team will contact our customers promptly.
Has Signify production in China resumed? And what about suppliers?: Production at our locations in China has started again, and shipments outside of China have occurred, and good progress is made in transportation. Given the ongoing situation, we won’t be able to provide more specific guidance at this point in time.
What if products are delayed. How will this be compensated?: Due to the spread of the coronavirus and its effects, we expressly stipulate that the time for delivery of products and/or services may be exceeded, due to the current circumstances that are beyond our control, such as but not limited to for the manufacturing process, the supply of components by subcontractors, the transport of products and/or people, access to sites.

As a consequence, Signify cannot be liable for any of the involved costs and damages resulting from delay in our delivery of products and/or services due to the coronavirus outbreak. We will be allowed to suspend delivery until the consequences of the coronavirus can reasonably be overcome, taking all circumstances into account.
How many deliveries have been delayed due to coronavirus?: We are working hard to minimize delays. In case the delivery of products gets impacted or services not fulfilled, our Sales team will contact customers promptly.
Is Signify insured for this type of situation?: The coronavirus outbreak, and the corresponding closures, slowdown and travel bans are beyond our control. We therefore have no option but to treat it as a force majeure event.