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Signify has identified a safety problem which affects a number of Capri Track Lighting systems, in which the light fixtures can fall off the track rail, posing an impact injury hazard to bystanders.
This recall involves Capri track lighting used in commercial buildings and includes 15 styles of metal or polycarbonate light fixtures, accessories and adapters, sold at electrical wholesale supply distributors from August 2010 through January 2013, for between $50 and $150. The track and light fixtures were sold in white, black or silver colors. The catalog number and date code are printed inside the lighting fixture. "Capri Lighting" is printed on a white label inside the track rail.
Consumers should immediately stop using the recalled track lights, remove them from the track rail and contact Signify for free replacement track lights.
For a complete list of catalog numbers included in the recall click here. The catalog number and date code are printed inside the lighting fixture. “Capri Lighting” is printed on a white label inside the track rail. If the model number of your product is NOT INCLUDED The product you have is NOT part of the recall and is safe to use. If the model number of your product IS INCLUDED: The product you have may be included in the recall and the date code will need to be validated.
Click here for an overview that provides details on how to inspect your product to determine if it is within the scope of this recall. The steps include (1) product catalog number identification and (2) manufacturing date code identification. If both steps confirm that the product is in the scope of this recall, please contact the recall hotline for corrective actions. Should you have any questions, please contact the recall hotline between 9:00 am and 5:00 pm EST Monday through Friday, or email anytime at lightingCAreturns@signify.com.
For further information, you should call the recall hotline at (800) 634-0138 between the hours of 9:00 am and 5:00 pm EST, Monday through Friday. You may also email us anytime at lightingCAreturns@signify.com. You will need to provide the following information: the date code(s) and product number(s), name and location of the distributor/sales representative from whom you purchased the product(s), the date(s) of your purchase(s), and number of affected units that you purchased.
The potentially affected products were manufactured and sold between August 1, 2010 and January 29, 2013. These products were marketed and sold only to professional electrical wholesale supply distributors for use by commercial property owners. They were not sold through mainstream retail stores such as Home Depot, Target, Lowes, Wal-Mart, etc. They were shipped from Philips distribution warehouses to customers during the noted time frame. A list of all affected product numbers is attached to this FAQ, along with an illustrative photograph of each product.
For further information, you should call the recall hotline at (800) 634-0138 between the hours of 9:00 am and 5:00 pm EST, Monday through Friday. You may also email us anytime at lightingCAreturns@signify.com. You will need to provide the following information: the date code(s) and product number(s), name and location of the distributor/sales representative from whom you purchased the product(s), the date(s) of your purchase(s), and number of affected units that you purchased.